Principles

Ideas.
People.
Progress.

Remove Translation Layers

Every unnecessary translation between people, systems, and agents introduces friction.

Buffalo City HallPhoto: Angelica Teran / Unsplash

PublicOpen to everyone

JudgmentBefore tools

PracticeOperating principles

Every unnecessary translation between people, systems, and agents introduces friction.

Information should move through a workflow in its original form whenever possible. Repeatedly summarizing, reformatting, copying, or manually transferring information increases the likelihood of errors while consuming valuable human attention.